LM Treasures Prop Rentals will, to the best of our ability, provide the highest level of customer service possible. This is to help reassure Customer that each order will be completed accurately, on time, and with all the agreed upon available item(s) in good condition for their event date and time.
- All deliveries require a minimum order of $500. The total delivery charge for drop off and pick up for all events up to a 100 mile radius is $450. That includes safe transport of all items to and from the venue and placement of items to one secure location. Set up of items is not included, any hanging items will be the customers responsibility. Customer will be responsible for confirming that the venue will allow all and any props provided by LM Treasures Prop Rentals to left stationary at their facility for the event date and time. Customer must provide access two hours before and after the event to set up and to remove all prop rentals. Venue must be easily accessible with vehicle parking near the venue entrance for unloading. Additional fees will apply for deliveries that exceed 30 min or are considered difficult access. (Stairs, no freight elevator, tight spaces, etc.)Customer must also have someone available to sign for all rentals at drop off and pick up.
- Free local pick up is offered for those who want to avoid the delivery fee and minimum order amount. Customer will be responsible for arriving at LM Treasures in Fontana, Ca Monday – Friday between the hours of 8 AM – 3 PM. Additional fee’s will apply for pickups completed after hours. Customer also must bring the appropriate size vehicle and transport materials to protect all items during transit. If the items inquire any damages while in Customers possession they will be held liable for paying a repair fee.
Changes To Order
- Any events that are rescheduled due to unforeseen weather conditions will receive full credit for a future order with a $50 re booking fee. Please give 2 weeks prior notice when rescheduling your date.Customer will provide adequate electrical power to meet the needs for any prop rentals or equipment.Only for the first 24 hours is Customer permitted to make changes to the order. Customer can substitute another item of their liking that is equal in value, size, and subjected to the same terms or else Customer acknowledges that any changes to the order after the first 24 hours is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.
- Customer is responsible in providing a one day insurance if venue requires.Customer is responsible for the safety and reliability of the event venue and its furnishings. Customer is also responsible for any injury, loss or damage to LM Treasures Prop Rentals employees or equipment resulting from the conduct of event attendees and of staff not employed by LM Treasures Prop Rentals.
Payments & Security Non-Refundable Retainer
- 100% of the prop rental amount is required to secure your event date unless agreed otherwise. If Customer cancels the order more than 24 hours after confirmation, LM Treasures Prop Rentals will collect the retainer & customer is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.Credit card authorization form must be filled out for each event for security purposes for any damaged or lost prop rentals.
Damage and Loss
- All orders will be charged a 3% required nonrefundable “Minor Damage” Waver Fee to cover small scratches and nicks at time of check out. Major damage will be examined and charged at the time of return.In the event that props provided by LM Treasures Prop Rentals are damaged or lost due to the actions of event attendees or of staff not employed by LM Treasures Prop Rentals Customer agrees to pay for all repair or replacement cost up to the full value of the lost or damaged items, including shipping and handling.Please be advised, any damage to props will result in fees being charged for loss/ damage. LM Treasures Prop Rentals cannot control the weather. This damage includes, but; not limited to the following:
- Damage caused by: Wind/ Water/ Extreme heat or cold.
- Damage from moving props that are to remain stationary.
- Damage from sitting on items only intended for decoration use only.
- Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible. LM Treasures Prop Rentals will provide a documented damage/loss report with costs included within 3 days after the event.Customer must pay for the damage or loss upon receipt.
Privacy Disclosure Notice
Information We Collect
- We maintain the data that you provide us, along with the record of your purchases, in secure database.We may collect the following information: first and last name, street address, city, telephone number, e-mail address, and credit card information when you:
- Place an order online
- Inquire about our product
- Create a wholesale account
- Subscribe to our e-newsletter or email promotions
How We Use It
- At LM Treasures Prop Rentals we always want to provide you with the best possible experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Send tracking information and photos of your order
- Provide any answers you request
- Contact you about the status of an order
- Send you promotional offers or coupons from LM Treasures Only
- Improve Customer service and merchandise collection
Information We Share With Others
- At LM Treasures Prop Rentals we work with other companies to provide certain services, which include credit card processing merchants and shipping companies. We only provide these companies with the necessary information they need to perform their services. We work closely with them to ensure that your privacy is respected and protect. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than LM Treasures Prop Rentals. We will not provide your information to any third party companies. To ensure that when you provide us with your email address, that you will NOT receive SPAM or JUNK EMAILS.
How We Use Your Email
- When you provide us with your email address, we send the necessary information in order to process your order. You will also receive additional information when your order ships plus detailed instructions on how to receive your order.