Policies

LM Treasures Prop Rentals Responsibility

LM Treasures Prop Rentals will continue to strive and provide great customer service and to be on time to each and every event. LM Treasures Prop Rentals will provide quality prop rentals in the best conditions.

Customer Responsibility

Customer will provide access to the venue for two hours before the event start time and two hours for pick up after conclusion of the event to allow LM Treasures Prop Rentals to set up and to remove prop rentals and decorations. Access must include vehicle parking near the venue entrance. Additional fees will apply for difficult access (Stairs, No Freight Elevator, Etc.)

Any events that are rescheduled due to unforeseen weather conditions will receive full credit for a future order with a $50 rebooking fee. Please give 2 weeks prior notice when rescheduling your date.

Customer will provide adequate electrical power to meet the needs for any prop rentals or equipment.

Prop Rentals & Decorations

All props, furniture and decorations LM Treasures Prop Rentals provides are daily rentals for the agreed-upon time, and LM Treasures Prop Rentals will remove them at the conclusion of the event unless agreed otherwise.

Changes to Order

STORE CREDIT. NO REFUNDS AFTER ORDER.

Customer is obligated for the first 24 hours to change orders. After the first 24 hours, changes are not allowed.

Customer may add items to the order, subject to the same terms. Customer acknowledges that any changes to order after the first 24 hours is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.

Liability

Customer is responsible in providing a one day insurance if venue requires.

Customer is responsible for the safety and reliability of the event venue and its furnishings. Customer is also responsible for any injury, loss or damage to LM Treasures Prop Rentals employees or equipment resulting from the conduct of event attendees and of staff not employed by LM Treasures Prop Rentals

Payments & Security Deposit

100% of the prop rental amount is required to secure your event date unless agreed otherwise. If the customer cancels the order more than 24 hours after confirmation, LM Treasures Prop Rentals will retain the deposit & customer is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.

Credit card authorization form must be filled out for each event for security purposes for any damaged or loss prop rentals.

Damage and Loss

In the event that equipment provided by LM Treasures Prop Rentals is damaged or lost due to the actions of event attendees or of staff not employed by LM Treasures Prop Rentals Customer agrees to pay for all repair or replacement up to the the full value of the lost or damaged items, including shipping and handling.

Please be advised, any damage to Props will result in fees being charged for loss/ damage. 

LM Treasures Prop Rentals can not control the weather. This damage includes, but; not limited to the following:

  • Damage caused by: Wind/ Water/ Extreme heat or cold
  • Damage from moving props that are to remain stationary

Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.

LM Treasures Prop Rentals will provide a documented damage/loss report with costs included within 3 days after the event. Customer must pay for the damage or loss upon receipt.

Privacy Disclosure Notice

Any information collected from our users will not be sold, shared, or rented to others in ways different from what is disclosed in this privacy statement.

 

LM Treasures is committed to respecting your privacy and the security of your personal information. Below you will find our privacy policy which describes the information we collect and how we use it. 

Information We Collect

We may collect the following information: first and last name, street address, city, telephone number, e-mail address and, when necessary, credit card information, when you:

-Place an order online

-Inquire about our product

-Create a wholesale account

-Subscribe to our e-newsletter or email promotions

We maintain the data that you provide us, along with the record of your purchases, in secure database.

Using The Information We Collect

At LM Treasures we always want to provide you with the best possible experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

-Process and track your order

-Send tracking information and photos of your order

-Provide any answers you request

-Contact you about the status of an order

-Send you promotional offers or coupons from LM Treasures Only

-Improve Customer service and merchandise collection


Information We Share With Others 

At LM Treasures we Work with other companies to provide certain services, which includes credit card processing merchants and shipping companies. We only provide these companies with the necessary information they need to perform their services. We work closely with them to ensure that your privacy is respected and protect.These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than LM Treasures. We will not provide your information to any third party companies. To ensure that when you provide us with your email address, that you will NOT receive SPAM or JUNK EMAILS.

How We Use Your Email 

When you provide us with your email address, we send the necessary information in order to process your order. You will also receive additional information when your order ships plus detailed instructions on how to receive your order.